Smart is the key word. Technological change in recent years has made many processes “intelligent”, particularly in the service sector. Logistics and distribution networks, communication systems, product-related services required to promote user and client retention in the local area, characterized by manufacturing industries, are up to date and competitive on the market thanks to a certain dynamism of the companies and to the quality of research.
Innovation concerns, on the one hand, the services sector, and on the other the activities of business and companies specialized in the provision of services. We are referring to a sector that sees ICT playing a central role in the development of the value chains of companies (whether large or small): big data, the Internet of Things, the cloud, Industry 4.0 and cyber security are some of the concepts that businesses must become familiar with in order to understand the direction that production processes and corporate strategies must take to meet today’s challenges.
In this context, it is essential to promote human capital capable of managing the value chains by strengthening the immaterial component of the service. There is, therefore, room for traditional roles in companies (electronic and telecommunications engineers, electrical and industrial automation engineers, industrial and management engineers, analysts, designers and network systems administrators) but at the same time new professional profiles are emerging that are made more attractive by the mix of skills they offer. This sector, perhaps more than others, is moving beyond familiar parameters.